Delivery Info Cart

How long will it take to get my order?

  • Standard delivery times are up to 10 days.
  • While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume.
  • Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

How much is shipping?

  • We offer FREE SHIPPING on orders over $75 (inc GST). Free Shipping is offered on orders over $75 after all discounts and promotions are applied.
  • For orders under $75, shipping rates will apply and will be calculated by state, based on the distance from our warehouse in Melbourne. Orders under $75 and delivered to VIC, SA, NSW and ACT will attract a postage and handling fee of $11.95. Orders under $75 and delivered to QLD, NT, WA and TAS will attract a postage and handling fee of $14.95.
  • If customers do not grant Authority to Leave while checking out, FGB reserves the right to charge a blanket $14.95 on the order regardless of size or destination.
  • We will only deliver your order in a single shipment.

Where do you ship to?

  • We only ship within Australia.
  • FGB reserves the right to accept or decline deliveries to remote locations at its sole discretion.
  • We do not deliver to addresses outside of Australia.

PO Boxes and Parcel Lockers

  • We are unable to accept PO Boxes, PO Box Plus Suites, Parcel Lockers or Post Offices addresses for delivery.
  • A physical mailing address is required.

Tracking

  • You will receive an email from us confirming that your order has been packed and dispatched by our warehouse.
  • 24 hours later you will receive an email from the carrier confirming your tracking number.

Authority To Leave

  • If you have selected Authority to leave, but the courier is unable to access the property or find a safe place to leave the delivery, your parcel will be returned to the nearest depot and a card left to arrange redelivery at a suitable time.
  • If your address is unattended at the time of delivery, and you have not provided Authority To Leave, your parcel will be transferred to the nearest Collection point. The courier will leave a card to alert you that they have visited, but you weren’t home to receive the package.
  • If your order is not successfully redelivered or collected it will be returned to FGB and your order will be forfeited.