Please allow up to seven (7) working days from placement of your order to delivery, depending on the delivery location you have specified.

We provide FREE delivery for orders $75* or more after all discounts and promotions are applied. For orders under $75, shipping rates will apply and will be calculated by state, based on the distance from our warehouse in Melbourne. Orders under $75 and delivered to VIC, SA, NSW and ACT will attract a postage and handling fee of $11.95. Similarly, orders under $75 and delivered to QLD, NT, WA and TAS will attract a postage and handling fee of $14.95. (* excluding delivery charges or where Authority to Leave the package is not granted.) If customers do not grant Authority to Leave their package without an acknowledgement of receipt signature while checking out, FGB reserves the right to charge a blanket $14.95 on the order regardless of size or destination.

As part of FGB's delivery service you can track your order online. Within 24 hours of placing your order you will receive an email allowing you to track the progress of the delivery of your order.

Anyone can sign for and accept the delivery on your behalf. If you did not give FGB the 'Authority to Leave' your package then a signature will be required upon delivery, or collection of your order, as proof of delivery.

In the event that you did not provide FGB with the 'Authority to Leave' your package and you are unavailable to sign for a delivery, the carrier service will leave a card in your mailbox advising that your order (consignment) can be collected from a nearby depot or outlet. Delivery of your order thereafter will be managed solely by the carrier service. If your order is not collected or successfully redelivered it will be returned to FGB and your order will be forfeited.

If items in your order are damaged or missing please click here to contact FGB Customer Service. Click here to see FGB's refund policy. All requests for returns or refunds must be lodged within seven (7) days of receipt of goods or 14 days from date of placing your order.

Once you have clicked 'Confirm Order' on the checkout page and payment is successfully processed your order has been placed. We are not able to modify your order once the 'Confirm Order' button has been clicked.

If your order has not already been shipped our Customer Service team can cancel your order for you. Please click here to contact Customer Service.

There is no minimum order amount. We provide FREE delivery for orders greater than $75*, after all discounts and promotions are applied. A postage and handling fee of $11.95 in Metro areas and $14.95 in Regional areas applies for all orders less than $75. (* excluding delivery charges or where Authority to Leave the package is not granted) If customers do not grant Authority to Leave their package without an acknowledgement of receipt signature while checking out, a blanket $14.95 will be charged on the order regardless of size or destination.

FGBs Online Store only displays products that are available for purchase. If a product is unavailable we will remove it from the website. In the unlikely event that you order a product that is out of stock, a Customer Service team member will contact you and either replace the item or arrange a refund.

FGB's Online Store accepts payment via VISA, MasterCard or PayPal. Credit card details are required to make payment for an order.

Yes. Once your order has been confirmed and payment processed you will receive a tax invoice in the form of an email sent directly to your nominated email address. If you do not receive an email, first check that your email address details are saved correctly in your 'My Account' details on the website. If there is a still a problem, please contact FGB Customer Service by clicking here.

We take care to handle your personal information securely using a process called Secure Sockets Layer (SSL) technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted. FGB's SSL certificate is 256-bit key encrypted. Transactions are processed by a Payment Card Industry (PCI) compliant payment gateway provided by ANZ bank's eGate system.

We only share your personal information with third parties if they are part of the service we are providing to you. We will never share your information with any third party for use outside of this service without your prior consent. All credit card information provided by you is only used for the purpose of processing your order. We do not retain credit card information for security reasons. This is why you must provide your credit card information each time an order is placed.

To change or update your address details simply 'Sign in' using your username and password, click on 'My Account' in the top right hand corner of FGB's website and click on 'Edit'. After you have changed or updated your address details click 'Save'.

To change or update your personal details simply 'Sign in' using your username and password, click on 'My Account' in the top right hand corner of FGB's website and click on 'Edit'. After you have changed or updated your personal details click 'Save'.

To retrieve your password click 'Sign in' in the top right hand corner of FGB's website page and click on the link 'Forgot your password?' and follow the prompts.

To remove yourself from the emailing list, simply update your details signing in with your username and password, click on 'My Account' in the top right hand corner of FGB's website page and click on 'Edit'. Un-tick the 'Sign up for newsletter' and click 'Save'.

Forgotten Login
You can reset your password online by selecting the ‘Forgotten your password’ link on the My Account log in page or here. You will then be asked to enter the email address used to setup your account, and a link to reset your password will be emailed to you. (Ben not sure how this works?)

Changes to orders

Once you’ve placed your order, it joins a queue for immediate processing and despatch. We are therefore unable to make any changes, additions or amendments to orders.

Cancelation of orders

If your order has not already been shipped our Customer Service team can cancel the order for you. Please contact us at cservice@fgb.com.au

Delivery Time

• Standard delivery times are up to 7 working days
• While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.

Delivery Fees

• We provide FREE delivery for orders $75* or more after all discounts and promotions are applied. For orders under $75, shipping rates will apply and will be calculated by state, based on the distance from our warehouse in Melbourne. Orders under $75 and delivered to VIC, SA, NSW and ACT will attract a postage and handling fee of $11.95. Similarly, orders under $75 and delivered to QLD, NT, WA and TAS will attract a postage and handling fee of $14.95. (* excluding delivery charges or where Authority to Leave the package is not granted.) If customers do not grant Authority to Leave their package without an acknowledgement of receipt signature while checking out, FGB reserves the right to charge a blanket $14.95 on the order regardless of size or destination

Postcode Exclusions (was Do you deliver to all areas?)

• FGB delivers to most postcodes within Australia. However, there are certain regional and remote locations which FGB cannot deliver to due to cost or lack of delivery services. FGB reserves the right to accept or decline deliveries to remote locations at its sole discretion. FGB does not deliver to addresses outside of Australia.

Tracking

• Shipping is managed by Direct Freight Express www.directfreight.com.au
• You will receive an email with your tracking information from Direct Freight within 24 hours of your order being confirmed. This will provide a link to your online tracking.

ATL

• If your address is unattended at the time of delivery, and you have not provided Authority To Leave, your parcel will be transferred to the nearest depot for collection within 7 business days. Delivery of your order thereafter will be managed solely by the carrier service. If your order is not collected or successfully redelivered it will be returned to FGB and your order will be forfeited.

Payment Options

We accept Visa, Mastercard and Paypal

Refund Policy

If you are not satisfied with our products or service and wish to make a claim for a replacement product or refund due to the following:

1. you believe that an item which was ordered by you has not been provided; or

2. you are not satisfied with the quality of the goods you have received,

Please contact cservice@fgb.com.au. FGB reserves the right to inspect the goods before making an assessment for claim. All requests for returns or refunds must be lodged within seven days of receipt of goods or 14 days from date of placing your order.

Privacy Policy

To view our Privacy Policy please click here.