You can reset your password online by selecting the ‘Forgotten your password’ link on the My Account log in page or here. You will then be asked to enter the email address used to setup your account, and a link to reset your password will be emailed to you. (Ben not sure how this works?)
Once you’ve placed your order, it joins a queue for immediate processing and despatch. We are therefore unable to make any changes, additions or amendments to orders.
Cancelation of orders
If your order has not already been shipped our Customer Service team can cancel the order for you. Please contact us at email@example.com
- Standard delivery times are up to 7 working days
- While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
- We provide FREE delivery for orders $75* or more after all discounts and promotions are applied. For orders under $75, shipping rates will apply and will be calculated by state, based on the distance from our warehouse in Melbourne. Orders under $75 and delivered to VIC, SA, NSW and ACT will attract a postage and handling fee of $11.95. Similarly, orders under $75 and delivered to QLD, NT, WA and TAS will attract a postage and handling fee of $14.95. (* excluding delivery charges or where Authority to Leave the package is not granted.) If customers do not grant Authority to Leave their package without an acknowledgement of receipt signature while checking out, FGB reserves the right to charge a blanket $14.95 on the order regardless of size or destination
Postcode Exclusions (was Do you deliver to all areas?)
- FGB delivers to most postcodes within Australia. However, there are certain regional and remote locations which FGB cannot deliver to due to cost or lack of delivery services. FGB reserves the right to accept or decline deliveries to remote locations at its sole discretion. FGB does not deliver to addresses outside of Australia.
- Shipping is managed by Direct Freight Express www.directfreight.com.au
- You will receive an email with your tracking information from Direct Freight within 24 hours of your order being confirmed. This will provide a link to your online tracking.
- If your address is unattended at the time of delivery, and you have not provided Authority To Leave, your parcel will be transferred to the nearest depot for collection within 7 business days. Delivery of your order thereafter will be managed solely by the carrier service. If your order is not collected or successfully redelivered it will be returned to FGB and your order will be forfeited.
We accept Visa, Mastercard and Paypal
If you are not satisfied with our products or service and wish to make a claim for a replacement product or refund due to the following:
1. you believe that an item which was ordered by you has not been provided; or
2. you are not satisfied with the quality of the goods you have received,
Please contact firstname.lastname@example.org. FGB reserves the right to inspect the goods before making an assessment for claim. All requests for returns or refunds must be lodged within seven days of receipt of goods or 14 days from date of placing your order.